Shipping policy

Welcome to Souq2Souq. We are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for details on processing times, delivery estimates, and important information regarding your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has shipped.

During peak seasons, promotions, or high-demand periods, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Estimated Delivery Times:

  • Local Shipping: 3–7 business days

  • International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24–48 hours to update.

International Shipping & Customs

Souq2Souq ships to select international destinations.

For international orders:

  • Customers are responsible for any applicable customs duties, import taxes, or additional fees required by their country.

  • Souq2Souq is not responsible for delays caused by customs clearance procedures.

Lost or Stolen Packages

Souq2Souq is not responsible for packages marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please:

  1. Confirm your shipping address.

  2. Check with neighbors or building management.

  3. Contact the shipping carrier directly.

If you require further assistance, please contact our support team.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will work promptly to resolve the issue.

Incorrect Shipping Address

Please ensure your shipping details are correct at checkout. Souq2Souq is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately. Address changes cannot be guaranteed once the order has been processed.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: souqtwosouq@gmail.com